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CRM – Customer Relationship Management

Customer relationship management (CRM) is a broadly recognised, widely implemented strategy for managing and nurturing a company’s interactions with customers, clients and sales prospects. It involves using technology to organise, automate, and synchronize business processes-principally sales activities, but also those for marketing, customer service, and technical support.

Market Magnet CRM is a full-featured CRM software ideal for small and medium businesses, with low-cost product support available to users that need reliable support.

Market Magnet CRM provides a complete set of CRM capabilities, such as

Sales force automation	Customer support & service
Marketing automation	Calendaring
Activity management	Security management
Inventory management	E-mail integration

Market Magnet CRM provides many extensibility and customization features to enable your CRM solution to meet the needs of your business. In cases where you need new functionality to be added,the Market Magnet team provides customisation services to meet the need.
MarketMagnet CRM also provides, enterprise grade business productivity enhancement add-ons, Customer Portal , Outlook Plug-in for Microsoft Outlook users, Office Plug-in for Microsoft Word users, and Thunderbird Extension for Thunderbirdmail users.